1. Right of cancellation and returns policy
As our valued customer you have the unconditional right to cancel your contract within 14 days of delivery, without being obliged to state any reasons. To comply with this time limit, all you need to do is to either return the goods bought online or send a return request within the 14-day period by e-mail, telephone, or fax to: Fax: +44 1474 822609

Telephone: +44 1474 822074 

Fax: +44 1474 822609

E-mail thenook@thenookpetlitter.co.uk

Our customer service team are available Mon - Fri from 9am to 4pm (except public holidays). Please note: Call costs will vary according to the provider and the length of the call.

If you return goods bought online, the purchasing contract is canceled and you will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage on return, we reserve the right to appropriate compensation. 

We must request that you to return goods at your own cost. You will find all the documents necessary for returning goods together with the delivery note in the parcel. For the return address please go to our contacts page.

If the goods arrive damaged, please contact us for a full refund or replacement. Faulty goods are fully-refundable, inclusive of delivery and return. Please inform us within 24 Hours of arrival, of faulty goods or goods damaged in transit.

Your statutory rights as a customer are not affected by any of these conditions.

2. Conclusion of the contract
Before submitting your order, step 5 of the ordering process ("Preview") offers you the chance to check all the details again (e.g. name, address, payment method, and items ordered) and make changes if necessary.

Once you have gone through the ordering process at The NOOK by entering the details as prompted, you make a binding offer to purchase the goods from The Nook by clicking on the button "Place order" in the section "5 Preview".

This offer is accepted and the contract thereby concluded by dispatching the goods you ordered. The contract is therefore brought about when the goods you ordered are dispatched. In certain cases, we may ask you for proof of identification and generally reserve the right not to enter into contract.

The details of your order are electronically stored. If you would like a printed copy, you can print out the "Order confirmation" which appears on your screen once you have submitted your order. If you have provided us with your e-mail address then you will also receive all the relevant details of your order by e-mail, which you can then print out directly.

3. Dispatch & Delivery
Deliveries can only be made while stocks last. In the very rare case that goods are not deliverable, we reserve the right to accept an offer in part. Delivery costs will be calculated on the resulting order value and charged only once.

Within the United Kingdom, we deliver to England, Scotland, Wales, and Northern Ireland. We do not deliver to the Channel Islands.

We also offer international shipping to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland (Republic), Italy, Luxemburg, The Netherlands, Poland, Spain (Mainland) and Spain (Balearic Islands), and Sweden.

Our deliveries are made with the delivery service of Parclesave, UK Mail & K L Express and its relevant partners.

After an order is shipped, which is usually completed within one-two working days of its receipt, it usually takes three to four working days for it to arrive.

Trade or wholesale orders cannot be accepted.

4. Prices and delivery costs
Within the UK, all prices are inclusive of any applicable VAT.

Should delivery be undertaken in several stages for technical or logistic reasons, we will of course only charge you once for delivery costs.

5. Reservation of ownership
All goods remain unqualified property of The NOOK until payment has been received in full.

6. Payment, coupons, due date, failure to pay
Payment via credit card
Payment for goods is to be made by Visa, Mastercard, or American Express credit card, SOLO debit card. Unfortunately, we cannot accept payment sent in the form of cash or cheques and are not responsible for loss.

Your credit or debit card will not be charged until your goods leave our warehouse. In the case of possible returns the amount paid will be refunded. Should your credit card have insufficient credit we reserve the right to invoice you for the costs incurred in making requests for payment.

Payment via pre-payment
All listed countries can use the method of pre-payment, except Ireland. Please be sure to include your customer number or your order number when you enter the information for your bank transfer. Please transfer the balance to the following account:


Please note: Your bank's regular domestic bank transfer fees are only valid for standard EU bank transfers. For a standard EU bank transfer, you must enter the IBAN (international bank account number) and BIC (bank identifier code) of the recipients bank. Bank fees charged for other types of foreign bank transfers will not be covered by The NOOK..
We'll ship your order as soon as we have received your payment.

Coupon redemption
When redeeming a coupon please consider the specific redemption conditions like minimum order quantity, validity etc. You can only redeem one coupon, one order or customer related discount per purchase. All coupons must be redeemed upon purchase; subsequent reimbursement or cash redemptions are not possible. A resale is also not allowed.

7. Identity of the contracting partner
Any contract entered into is concluded with The NOOK unless specifically stated otherwise.

8. Miscellaneous
The terms and conditions of this contract are in accordance with UK law, excluding UN-commerce law, even when ordering from or delivering to a country other than UK. All points of these terms and conditions remain valid, even if one of the above points is invalid. We reserve the right to change these terms & conditions from time to time and recommend that you should look through them on a regular basis.